The COVID-19 pandemic had massive economic implications across the country, many of which are still being felt today.
Millions of homeowners fell behind on their mortgages, and while they received temporary relief through federal sponsored programs and legislation, those moratoriums have since ended.
In that time period, there’s been a surge in confusion surrounding loss-mitigation. Since 2020, the phrase “dual tracking”has become one of the most searched-for mortgage topics.
In 2024, the Consumer Financial Protection Bureau received more than 2.8 million complaints, and mortgages were among the top categories consumers reported about.
In this article, we’ll discuss in more detail what dual tracking is for mortgage foreclosures, as well as the rules and regulations surrounding it
What ‘Dual Tracking’ Actually Means in Plain English
Dual tracking is a process by which a mortgage loan servicer proceeds with a foreclosure while they review an application for loss mitigation at the same time.
During the housing crisis in the early part of the 2000s, dual tracking was unfortunately a common practice, which resulted in many homeowners being blindsided. Some had worked out loan modifications over the phone and then found out that their home was sold at auction anyway.
This was an unfair practice that federal regulators took notice of as the housing crisis slowed down.
Regulation X/RESPA Basics: The Federal Rules That Police Dual Tracking
The Real Estate Settlement Procedures Act (RESPA) first went into effect in June 1975. The federal law was first published by the Department of Housing and Urban Development (HUD), which at the time also published what’s known as Regulation X.
Essentially, RESPA requires that all mortgage brokers, servicers and lenders provide borrowers with timely and pertinent disclosure about the costs and nature of all steps in the home buying settlement process. It also prohibits kickbacks and places limits on how escrow accounts can be used.
Following the housing crisis, the CFPB established the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, which took effect in early 2014. It revised Regulation X, adding protections for borrowers such as prohibiting the use of dual tracking.
According to the federal rules, all mortgage services have to pause any foreclosure action the moment a borrower requests financial assistance and formally completes an application.
While Regulation X doesn’t guarantee that borrowers will receive a loan modification, it does guarantee them the right to have their application reviewed by the servicer in a fair and timely manner.
The Dual Tracking Timeline in Numbers: 120/45/37/30/14
Each state has the ability to create their own foreclosure rules and regulations, but all must abide by Regulation X. Part of this includes establishing a timeline for what happens during the foreclosure process.
Here are some of the important timelines in the process, as they relate to foreclosure and loan modification …
30: A loan service must evaluate borrowers for all available options and send a written decision within 30 days of receiving a complete application for loan modification or financial assistance.
37: If a borrower has completed an application more than 37 days before a sheriff’s sale, the mortgage service can’t conduct the sale, move for an order of sale or judgment while that application and any timely appeal is pending.
14: If a borrower completed an application more than 90 days before a sheriff’s sale, they get an appeal right. The servicer can’t foreclose on the home until the borrower’s appeal is decided and they’ve had at least 14 days to accept any offer.
45: If a foreclosure sale hasn’t yet been scheduled on the date when the loan servicer receives an application for loss mitigation, they must then treat that application as having been received 45 days or more before any foreclosure sale. This triggers written notice and document check rules.
120: The servicer can’t issue a foreclosure notice or official filing until a borrower is more than 120 days delinquent on the loan.
When Dual Tracking is Flat-Out Prohibited Under Regulation X
When a borrower has completed an application for loss mitigation, protections from foreclosure kick in under Regulation X. If the borrower’s application is incomplete, the loan servicer typically has more flexibility and the borrower has fewer protections under the law, though some changes in the law are working to change this.
For completed applications, the servicer is prohibited from moving forward on a foreclosure judgment or order of sale, and cannot conduct a serif’s sale.
Loan servicers can move forward with the foreclosure process if the loss mitigation application was received 36 days or less before the sheriff’s sale, if the borrower rejects all the options offered to them, and if the borrower fails to meet a loss mitigation or trial plan agreement.
What Services Must Do on Time When You Apply for Help
Once a loan servicer has received an application for loss mitigation, they must provide an acknowledgement letter within five business days. This letter must outline whether the application is complete or not, what’s missing and a reasonable date by which the borrower must supply required documents.
Within 30 days, the servicer must complete a full evaluation of the application, including testing the borrower against all investor-approved options such as loan modification, repayment plans, forbearance and deferral.
If the application is denied, the servicer must provide clear reasons for the denial and provide the borrower with the timeline they have to appeal the decision, which is often at least 14 days.
How to Spot (and Prove) You’re Being Dual-Tracked
If you believe that you’re being dual-tracked, it’s important to look for common signs and gather proof so you can protect your interests and rights.
First, look for red flags in the mail and in your online account history. This could include sheriff’s sale dates that were set or changed after you completed your application, or motions for judgments that were filed while you were on a trial plan or pending review.
Compare the foreclosure timeline, including your payment history and the foreclosure steps that the servicer has taken.
Collect a paper trail to back up your points, including call logs, letters you’ve sent and received, screenshots in your account portal and payment receipts.
Legal Tools to Challenge Dual Tracking in Real Life
Borrowers can challenge dual tracking by sending a Notice of Error to the loan servicer. This notice must include the borrower’s name, information that will indicate the loan account such as a loan number, and an explanation of the error the borrower believes has occurred.
In this letter, you should specify the error and how it applies to federal laws 12 C.F.R. § 1024.35 and § 1024.41(g). Include supporting details such as copies of work, dates and times you spoke with someone at the company and their name, and any other relevant information.
Under Regulation X, servicers are required to submit a written response to the borrower within five business days acknowledging that they’ve received the error notice. The servicer can request additional information from the borrower as a condition to investigate it.
You can also file an online complaint with the CFPB, which will then route the issue directly to the company. Companies then generally respond directly to you within 15 days, but some will notify you that they are in the process of doing so and may take up to 60 days.
If your efforts are still unsuccessful at stopping dual tracking, you can request that a judge issue an injunction or stay of the sheriff’s sale based on violations of Regulation X. You can sue under RESPA’s private right of action, including potential statutory and actual damages plus attorney’s fees.
What to Do if Your Home Was Sold While a Mod Was Pending
If your home was sold at a sheriff’s sale while a loan modification was pending, there are some important steps that you should take to protect your rights.
First, check if your application was actually “complete” according to the definition outlined in Regulation X. Gather proof that your loan servicer moved for a judgment or held the sheriff’s sale despite you filing a complete application in a timely manner.
Quick legal action is essential if a wrongful sale has already happened to prevent the home from being taken from you illegally.
How Babi Legal Group Uses the Numbers and Rules to Protect Homeowners
Stopping dual tracking can be a complicated and complex process for borrowers. That’s why it’s always best to consult with an experienced lawyer such as the attorneys at Babi Legal Group.
We help our clients facing dual tracking audit the foreclosure timelines, lining up delinquency dates, application dates and sale dates against the legal framework. We identify Regulation X violations and build a record for the court or negotiation directly with the servicer.
We can help coordinate loss mitigation, litigation and bankruptcy (if necessary) to stop wrongful foreclosures and dual-tracking behavior.
To learn more about how we can help you, contact us today.





